Terms of Service

Please read these terms carefully before using our services

Last Updated: January 1, 2026

1. Agreement to Terms

By accessing our website at exclusive-vanlines.com or using our moving services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our website or use our services.

2. Description of Services

Exclusive Van Lines provides residential and commercial moving services, including but not limited to:

  • Local moving services within Florida
  • Long-distance moving services
  • Packing and unpacking services
  • Storage services
  • Moving supplies and materials

3. Quotes and Estimates

3.1 Types of Estimates

  • Non-Binding Estimate: The final cost may vary based on actual services provided.
  • Binding Estimate: A guaranteed price based on the inventory and services specified.
  • Not-to-Exceed Estimate: The final cost will not exceed the estimate, but may be lower.

3.2 Quote Accuracy

Estimates are based on the information you provide. Inaccurate or incomplete information may result in additional charges. We reserve the right to adjust pricing for services not included in the original estimate.

4. Reservations and Cancellations

4.1 Booking

A reservation is confirmed only upon receipt of any required deposit and our written confirmation.

4.2 Cancellation Policy

  • Cancellations made more than 48 hours before the scheduled move: Full refund of deposit
  • Cancellations made 24-48 hours before the move: 50% refund of deposit
  • Cancellations made less than 24 hours before the move: No refund

4.3 Rescheduling

Rescheduling requests must be made at least 48 hours in advance and are subject to availability.

5. Payment Terms

5.1 Payment Methods

We accept cash, credit cards, and certified checks. Personal checks are accepted only for moves over $500 with advance approval.

5.2 Payment Schedule

  • Deposit: May be required to secure your move date
  • Payment in full: Due upon delivery of goods, before unloading

5.3 Additional Charges

Additional charges may apply for:

  • Long carries (excessive distance from truck to residence)
  • Stair carries (when elevator is unavailable)
  • Heavy or oversized items
  • Waiting time (if customer is not ready)
  • Storage fees
  • Parking permits or fines

6. Customer Responsibilities

You agree to:

  • Provide accurate and complete information about your move
  • Be present or have an authorized representative present during pickup and delivery
  • Secure necessary parking permits and building access
  • Disclose any items requiring special handling
  • Remove hazardous materials from items to be moved
  • Ensure proper access for our moving truck

7. Prohibited Items

We cannot transport the following items:

  • Hazardous materials (flammables, explosives, corrosives)
  • Perishable foods
  • Plants (for interstate moves)
  • Pets and live animals
  • Valuables including cash, jewelry, important documents
  • Illegal items or substances

8. Liability and Insurance

8.1 Basic Liability Coverage

All moves include basic liability coverage at no additional cost, limited to $0.60 per pound per article.

8.2 Full Value Protection

Additional full value protection is available for purchase. This must be selected before your move date.

8.3 Limitation of Liability

We are not liable for:

  • Items not packed by our crew (unless external damage is evident)
  • Damage caused by inadequate packing by the customer
  • Loss or damage due to natural disasters or circumstances beyond our control
  • Mechanical or electrical derangement unless external damage is evident

9. Claims Process

9.1 Filing a Claim

Any loss or damage must be noted on the delivery receipt at the time of delivery. Written claims must be filed within 9 months of delivery.

9.2 Claim Resolution

We will acknowledge receipt of your claim within 30 days and attempt to resolve it within 120 days.

10. Website Use

10.1 Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Exclusive Van Lines and protected by copyright laws.

10.2 User Conduct

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the site.

10.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

12. Dispute Resolution

Any disputes arising from these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to binding arbitration in Miami-Dade County, Florida.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

For questions about these Terms, please contact us:

Or call us at the number listed in the website footer.